Order Failure Reasons and Solutions
Zopi consistently strives to simplify the order fulfillment process. However, things do not always turn out how they should be. It is important to know some of the most common errors happening when you place orders on Zopi. Here's a compiled list of the errors that you may encounter and how to resolve them.
IMPORTANT NOTE: If none of the solutions above work for you, please get in touch with our expert for immediate support.
With the order issues resolved, you should now be able to place orders successfully again!
Fulfill Orders Automatically with the Zopi Chrome extension
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Duplicate a Fulfilled Order on Shopify
For any issues or problems, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io
Error Messages | Reasons | Solutions |
---|---|---|
Missing customer info / Correct the customer address | Some or all of the required customer information, including phone numbers and fields marked with an asterisk (*), is incorrect or missing due to AliExpress regulations | Correct the customer information according to requirements for specific countries. See how to do it here |
Map product to a supplier link | The product mapping data is lost; either the supplier's URL link is not available or the variants are missing | Remap the product or match the order with updated variants of the current product URL. Check this guide here |
SKU unsaleable | The product is out of stock, or the SKU information has been changed by the supplier | Check if the product is in stock on AliExpress. If it does, remap the product or match the order with updated variants of the current product URL. If it's not available, remap a new product URL. Learn how to do so here |
Order Line Item Not Mapped | Some variants are missing because of changes made by the supplier | Remap variants due to AliExpress product updates. Check the guide here |
Inventory is insufficient or system error occurred | The product is deleted by supplier or the variants are out of stock | Check if the URL link is available on AliExpress, then remap the product or match the order with a new product URL. Refer to this guide here |
PRODUCT_NOT_EXIST | The product is unavailable on AliExpress | Remap the product or match the order with a new product URL. Check this guide here |
Place order error due to the system. Please try again later | The product is out of stock or no longer available on AliExpress | Remap the product or match the order with a new product URL. Check the guide here |
Delivery method is not exist. Please a valid method | The product can't be shipped to your customer's location or the supplier’s warehouse is different from the one you selected | Verify on the AliExpress website if the supplier offers shipping to your customer’s country, then remap the AliExpress link with the variants and select the corresponding warehouse of the supplier |
B_DROPSHIPPER_DELIVERY_ADDRESS_CPF_NOT_MATCH | Incorrect CPF/CEP Number | Double-check the CPF/CEP Number to meet the order requirements for due to AliExpress regulations and input the correct number in the Company field |
AE-CHECKOUT-CHOICE-ITEM-BLOCK-DUE-TO-TAX | Some changes to price or tax at checkout | Check if the product is under AliExpress purchase restrictions (max. 1pcs/shopper) and if it can be shipped to your address. If it's not, reorder after an hour. Alternatively, change suppliers to proceed with your order immediately in this guide |
Order Fail due to Skip/Stop progress | During order process, close the tab open or click skip/stop order while placing an order via extension | Check if the order has been created in AliExpress/Temu. If not, re-order this order |
Map the corresponding order no. with each variant to continue paying | Order no. for each variant cannot be identified while the order is marked as Awaiting Payment in-app | Double-check the order no. in AliExpress and manually map the corresponding order no. or click 'Auto-map via Extension' for automatic updates |
Buyer on blacklist | Creating numerous orders without completing payment on AliExpress can result in being blacklisted | Update the supplier by entering a new product URL, and continue placing orders as normal |
Suspicious buyer error | AliExpress suspects fraudulent activity on this account | Reconnect your Zopi account to a new AliExpress account. Check the guide here |
Invalid API key or access token | The API key connected to your CJ Dropshipping account has expired | Re-link Zopi with your CJ Dropshipping account to generate a new API key. Learn how to do it here |
IMPORTANT NOTE: If none of the solutions above work for you, please get in touch with our expert for immediate support.
With the order issues resolved, you should now be able to place orders successfully again!
Curious to read more? Check out additional articles:
Fulfill Orders Automatically with the Zopi Chrome extension
Why I should not request fulfillment on Shopify?
Duplicate a Fulfilled Order on Shopify
For any issues or problems, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io
Updated on: 10/09/2024
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