Is your Shopify store incorrectly displaying products as sold out? The most common cause is related to inventory location settings in Shopify stores.

When you have products with multiple inventory locations, Shopify’s inventory stock can get confused and show the wrong number of available items. 
If you’re experiencing sold-out items on your Shopify store, there are a few things you can do to fix the situation. 

How to fix sold-out issues in Shopify

Steps

From your Shopify admin > go to Settings.

Select Shipping and delivery and navigate to the General shipping rates.


Scroll at the bottom part to see the Not shipping from section.

Choose the app Zopi Fulfillment Service and add rates.


Click the ration button to select either Use the same rates or Create new rates and click Done.


Click Save for new change.

By doing this, the general shipping set up will be configured in the Zopi app and the rates will be enabled. When you're done adding the rates it will look like this:


Check the product pages on your online store to ensure that the correct inventory levels are displayed. If all looks good, you have addressed the sold-out issue on your Shopify store!

Curious to read more? Check out additional articles:

Why are my products not showing on my Shopify page?
How to edit your product information after pushing to Shopify store?
What to do if you get the Shopify error 'this order can't be shipped to your location'?

For any further concerns or requests, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io

Updated on: 19/09/2024