Articles on: FAQs

What to do if you get the Shopify error 'this order can't be shipped to your location'?

Have you encountered this error while trying to place a test order or noticed it when customers try to make a purchase from your Shopify store?

When this error message happens it typically means that the product(s) in the cart are having trouble making a clear path to a shipping rate. There's a few reasons this could be happening, but it's often caused by the way shipping has been set up. To resolve this issue, you'll need to check a few different settings and configurations within your Shopify admin:

1. Check Your Shipping Settings


Log in to your Shopify account.
Click on Settings (located in the bottom left corner).
Navigate to Shipping and Delivery.
Ensure that this section is correctly set up with your shipping provider and products.

2. Verify Shipping Profiles


Go to Settings > Shipping Profiles.
Edit the active shipping profile and double-check if the product is listed under the correct default shipping profile.
If you’re using multiple shipping profiles, ensure that the product is selected in the appropriate profile.

3. Review Market Settings


Open the Market settings.
Navigate to Settings > Markets.
Check the countries or regions where you don’t sell.
To resolve the error, add a new market for the regions where you want to sell.

Note: More information about Shopify Markets can be found here.

4. Check Shipping Zones and Rates


Confirm that your shipping zones cover the customer’s location.
Verify that weight-based shipping rates are accurately assigned to products.
Ensure that product variants are included in the applicable shipping profiles.
Check for active markets and verify that targeted regions are not accidentally excluded.

For details, see how to set up shipping rates on Shopify here.

Once you have these shipping settings, you should be able to proceed with checkout.

If you've tried the above steps and the issue persists, it might be best to contact Shopify's support directly. They can access your store's settings and help you identify any potential problems that you might have missed.

Curious to read more? Check out additional articles:

How can I get support from Shopify support team?
Duplicate a Fulfilled Order on Shopify
Fulfill Orders Automatically with the Zopi app

For any further concerns or requests, please do not hesitate to contact us via the Live chat window on the right screen or email us via

Updated on: 14/05/2024

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