Articles on: FAQs

Why can't I find some orders in Order Center?

There are 2 reasons make Shopify orders do not show up in the Order Center:

Payment Status

Zopi only shows orders that are marked as PAID + UNFULFILLED in Shopify. Mark the order as paid & unfulfilled, and then check if it appeared in To Order section in Order Center.

The product was removed from Zopi's Listed Products.

Check if the products that have orders still exist in your Listed products (Mapped).

If it's still in the Listed products (Mapped), there is highly a problem with syncing orders. You can use any contact method below to get in touch with our Support team to ask for help!

Curious to read more? Check out additional articles:

Why I should not request fulfillment on Shopify?
Duplicate a Fulfilled Order on Shopify
Fulfill Orders Automatically with the Zopi app

For any further concerns or requests, please do not hesitate to contact us via the Live chat window on the right screen or email us via

Updated on: 14/05/2024

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