Why can't I find some orders in Order Center?
There are 2 reasons make Shopify orders do not show up in the Order Center:
Zopi only shows orders that are marked as PAID + UNFULFILLEDin Shopify. Mark the order as paid & unfulfilled, and then check if it appeared in Placement tab in Order Center.
Check if the products that have orders still exist in your Mapped of Product Center .
If it's still in the Mapped of Product Center, there is highly a problem with syncing orders. You can use any contact method below to get in touch with our Support team to ask for help!
Why I should not request fulfillment on Shopify?
Duplicate a Fulfilled Order on Shopify
Fulfill Orders Automatically with the Zopi app
For any further concerns or requests, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io
Payment Status
Zopi only shows orders that are marked as PAID + UNFULFILLEDin Shopify. Mark the order as paid & unfulfilled, and then check if it appeared in Placement tab in Order Center.
The product was removed from Zopi's Mapped Products.
Check if the products that have orders still exist in your Mapped of Product Center .
If it's still in the Mapped of Product Center, there is highly a problem with syncing orders. You can use any contact method below to get in touch with our Support team to ask for help!
Curious to read more? Check out additional articles:
Why I should not request fulfillment on Shopify?
Duplicate a Fulfilled Order on Shopify
Fulfill Orders Automatically with the Zopi app
For any further concerns or requests, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io
Updated on: 12/11/2024
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