Troubleshooting issues with Products
How to Handle the Product Cost Mismatches Between Zopi and AliExpress?
Sometimes, the product cost on AliExpress may not match what you see on Zopi. This can happen for various reasons, such as different shipping options, currency conversions, or price changes by the supplier. To avoid losing money or disappointing your customers, you need to take some actions to resolve this issue. Here are two ways to do that: Double-check the shipping destination and edit the selling price directly on Zopi (1-double-check-the-shipping-destination-and-edit-the-selling-price-Few readersWhat information will be imported along with my product?
For making this clear, at the moment, when you've imported products by our app, this information will be contained with the product: 1. Product's Variants: 2. Description: Other than that, we can't import along with the product. We are so sorry for thiFew readersHow can I change the thumbnail of my product?
On any product page, there are thumbnails below the large product image. Zopi allows you to replace these standard thumbnails with images of your choosing. This article will show you how to do so in a few easy steps: Log into Zopi Product Center Imported products/ Listed products. Click Edit product on the Product Card. From the Product editor, access the Image section. Click and drag to rearrange the image order. Click Push to store/ SavFew readersWhy are my products not showing on my Shopify page?
There are a few possible reasons why you're not seeing your products appear. First off, you can double-check if you tick the 'Push as Unpublish Product' option before uploading the product into Shopify. Another common issue with products not displaying correctly on your site is that your products aren't set to be available in the Online Store. You can check that within the productFew readersHow to edit your product information after pushing to Shopify store?
It's now available to edit product details directly on Zopi. Proceeding with the Product Editor is easy by following these steps: First, click on the product name or tap the pen symbol in Mapped Products List: Don't forget to hit the Save & update on store button when you've done. Another possibiliFew readersCan I sync my product information from another Apps to your Zopi App?
When you switch from another App to our Zopi App to use, we basically sync all the information about your products from Shopify to our app. We are not getting any information directly from other Apps to our app. As long as that information is contained on Shopify, we will sync them to our app. Information synced to Shopify Shopify sync information to our app. Curious to read more? Check out additional articles: Seamlessly Migrate Your Store Products Using Product Copy (hFew readersTroubleshooting Missing Mapping Data Issues
Occasionally, you might encounter a scenario in Zopi where the product mapping data is lost. This occurs when the product is missing the AliExpress URL link or the product is missing variants. Below, we'll go over two types of mapping methods to address this issue. Mapping for products on the Product Center Mapping for orders on the Order Center Mapping for products on the Product Center ThereFew readersTemu Sourcing FAQs
1. Can I dropship on Temu? The platform currently does not have policies regarding Temu dropshipping. It’s essential to consider this when dropshipping with Temu. To do so, you have to follow Temu’s rules and use their orange boxes to ship products from their platform. However, you can still use Temu for two main purposes: To identify trending products To source products as a supplier 2. Is Temu a reliable supplier for dropshipping? Yes. You can expect their products to have someFew readersHow To Change Currency in Shopify?
When setting up a Shopify store, your default currency is initially tied to your store's location. However, the platform's flexibility allows you to offer products in different currencies as a store owner. Here are some steps for you to change the Default Currency in Shopify. Steps: From your Shopify admin, go to Settings. Click Store details and scroll right down to the shop currency section. In the Store currency section, click Three-dot icon, and then chooseFew readersHow to Update Product Prices in my Shopify?
Once you’ve added a product to your Shopify store, there are two options to modify the price: Editing a price in the Shopify Admin Editing a price in Zopi Read below to learn about detailed steps. Editing product prices in the Shopify Admin Steps From your Shopify admin Product page. Click on the product name Scroll down to the Variants section. Edit the Price field and click SFew readers
Troubleshooting issues with Orders
How Do I Get Custom Packaging for AliExpress Dropshipping?
When you're dropshipping, the first step of building your brand is to use custom packaging. Through your customer's eyes, the products they receive don't come from a supplier but from your brand. This will make your store more unique and help you stand out from the competition. One of the simplest methods is to message directly your supplier in AliExpress and agree on the packaging. Once you have found the supplier that you are happy with, you can collaborate with them. (https://storageFew readersWhat to do if you get the Shopify error 'this order can't be shipped to your location'?
Have you encountered this error while trying to place a test order or noticed it when customers try to make a purchase from your Shopify store? When this error message happens it typically means that the product(s) in the cart are having trouble making a clear path to a shipping rate. There's a few reasons this could be happening, but it's often caused by the way shipping has been set up. To resolve thiFew readersWhy can't I complete auto fulfill orders?
For making it clear, when you are doing auto fulfill your order, there's some information of your order was missed and not completed, such as: city, country, phone number... so it will stop you and your order won't be able to be completed. Check below to learn how to fix it. Steps: From your Zopi dashboard Order Center To Orders tab. Hover over the selected order and click on the customer name. In the Pop-up, you can see the fulfillment details: (https://stFew readersFix Failed Orders Missing Phone Number due to AliExpress Regulations
Phone number is always required by AliExpress while fulfilling the order. If you have failed orders with phone number issues, you can fix them in Zopi with the easy steps below. Login to Zopi → Open Order center. Access the Failed tab and select the order. Click on the Customer Name. In the TelFew readersHow to get the Order Tracking Code with AliExpress automatically?
To help merchants and their customers always get the shipping status fastest, and in real-time, we have included a brand new function in Zopi newest version, which we believe very helpful for every drop-shipper. From now on, ALL the order tracking codes will be automatically synced to Zopi, and sent to your customers by the time it is generated on AliExpress. When you log in to Zopi app, one of the first important step is to connect with your AliExpress account: (https://storage.crisp.cFew readersSolutions for Orders with Out-Of-Stock Items on AliExpress
If your supplier has zero stock on AliExpress, you will be unable to proceed with placing your order as usual. When it actually happens, you need to learn how to tackle the stock issue appropriately. Here are 2 ways you can get yourself out of this situation: Openly Communicate with Your Supplier Quickly Find an Alternative Supplier Openly Communicate with Your Supplier Start by reaching out to yourFew readersWhy can't I find some orders in Order Center?
There are 2 reasons make Shopify orders do not show up in the Order Center: Payment Status Zopi only shows orders that are marked as PAID + UNFULFILLED in Shopify. Mark the order as paid & unfulfilled, and then check if it appeared in To Order section in Order Center. The product wasFew readersWhy I should not request fulfillment on Shopify?
Typically, when you press the “Request fulfillment” button on Shopify, it will be marked as fulfilled and the fulfillment process happens yourself. That means you have to manually purchase the product from the supplier, fulfill the order and provide the tracking number for the shipment. If you are dropshipping, it might be more convenient to use a third-party fulfillment service like Zopi. When you've received a new order, we will sync your order to the app and assist you fulfill orders with soFew readersThe shipping method is N/A on my order, how can I resolve this?
This situation may be coming from different reasons. Below, we will explore each of the potential reasons and provide a solution.Few readersOrders not appearing on AliExpress
While you fulfill the orders on AliExpress, Zopi will automatically add products to the cart and fill in the customer's information to pay for the supplier on AliExpress. If you can't see everything you have orders on your AliExpress account, keep reading our tips and put them into practice. Maybe your link to AliExpress has expired. Reason: AliExpress clears the database of the account on its whitelist every 3 or 4 months to get rid of inactive users. Solution: Re-link your ZopFew readersAdmitad account FAQs
For Admitad account users, especially those who are beginners, you might encounter difficulties with account registration and usage. Here’s a compilation of Q&A to assist you with any issues. Q1: I already have an Admitad account I was using with XXX, do I need to create a new one? A: The answer is yes, you’ll need to create a completely new Admitad account using this link: https://store.admitad.com/en/promo/?ref=59gbho08n4. A new account is required because Zopi uses a different techFew readers
General questions and issues
What will happen when you uninstall and re-install our Zopi app?
UNINSTALL The data will be available for Free users for 90 days, and for Paid users, the data will remain in storage even after they switch back to the Free plan. RE-INSTALL Old data and all changes (for e.g. new orders along the flow of sync order) from the uninstalled date will be synced from Shopify automatically to Zopi. For old/current Paid users who have chosen Paid plans before, the app will ask to re-authenticate the charge when they have re-installed. CurFew readersDoes our app integrate with another source more than AliExpress, like Alibaba, Amazon, etc. ?
Please kindly note that Zopi app supports to import products which are from AliExpress, Temu only. It doesn’t support to import products from other sources such as Alibaba, Amazon, etc. Sorry for this inconvenience that may have caused to your experience of using our app. We will try to develop a new integration with other sites soon. Curious to read more? Check out additional articles: What is Zopi? Get started withFew readersHow can I get support from Shopify support team ?
At Zopi, we always try our best to assist you in fixing issues within our scope of work. However, in case your issue/payment needs to be solved by Shopify support, you will need to contact them, and we are very sorry about that. In order to get support from the Shopify support team, please follow this support link.Few readersWhat are the benefit of Collaborators?
What is the benefit of Collaborators? Our support again can use it to log in, and our access to your store can be set to expire. Collaborators also don't count towards your staff limit. Why do we need a Collaborators account? In some difficult situations, we (FireApps) need to log in to your account in order to investigate your issue(s) deeper and fix your issue(s), but you cannot create any more staff accounts due to your staff account limit in Shopify, so we willFew readersWhy do we need to access on your Products, Apps, Orders or Theme?
There are some difficult situations to investigate your store deeper, and its the main reason why we need permissions to access your Products, Apps, Themes, and Orders information. Theme: example of code where we need to access on your theme and investigate deeper to adjust it, so Theme permission is compulsory for us to understand your problem further, and find the way to fix it. Apps: our app does not work correctly, and its setting is one of the main reasons for that, so we nFew readersHow to create a staff account, and/or why does support team need it?
We do understand your concern about your confidential information, and somehow you do not want to share it to anyone else, thus we always do our best to check your issue without a staff account needed at first. However, in some difficult situations where we need to investigate deeper, staff account is compulsory for us to understand your problem further, and find a way to fix it. Also, we do have a Privacy policy here, so please do not worry about leakiFew readers