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Fix Failed Orders Missing Phone Number due to AliExpress Regulations

Phone number is always required by AliExpress while fulfilling the order. If you have failed orders with phone number issues, check below to learn how to fix them and avoid them in the future.

How to fix failed orders in Zopi


Login to Zopi > Order center.

Access the Failed tab and select the order.

In the order details page, click on Edit customer info.

In the Tel box, enter the customer's phone number.

Click Save and then reorder.

How to avoid failed orders in the future

To correspond to the AliExpress phone number requirements, initiate the setup in your Shopify store in advance.


Login to Shopify > Settings > Checkout.

Scroll to the Customer information section.

Under Shipping address phone number, click Required.

Click Save.

Now your customers will be required to fill in their phone numbers when they checkout in your store.

In case you don’t have your customer’s phone number, you can easily set your own default number to avoid failed orders in the future. Check out this article to learn more about how to do so.

Curious to read more? Check out additional articles:

Why can't I complete auto fulfill orders?
Change a customer's shipping address before fulfilling the order
Place Order Failed - Explained

If you have any further issues or problems, please do not hesitate to contact us via the Live chat window on the right screen or email us via

Updated on: 14/06/2024

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