Place Order Failed - Explained

Zopi consistently strives to simplify the order fulfillment process. However, things do not always turn out how they should be. It is important to know some of the most common errors happening when you place orders on Zopi. Here's a compiled list of the errors that you may encounter and how to resolve them.

Error Messages	Reasons	Solutions
Missing customer info / Correct the customer address	Some or all of the required customer information, including phone numbers and fields marked with an asterisk (*), is incorrect or missing due to AliExpress regulations	Correct the customer information according to requirements for specific countries. See how to do it here
Map product to a supplier link	The product mapping data is lost; either the supplier's URL link is not available or the variants are missing	Remap the product or match the order with updated variants of the current product URL. Check this guide here
SKU unsaleable	The product is out of stock, or the SKU information has been changed by the supplier	Check if the product is in stock on AliExpress. If it does, remap the product or match the order with updated variants of the current product URL. If it's not available, remap a new product URL. Learn how to do so here
Order Line Item Not Mapped	Some variants are missing because of changes made by the supplier	Remap variants due to AliExpress product updates. Check the guide here
Inventory is insufficient or system error occurred	The product is deleted by supplier or the variants are out of stock	Check if the URL link is available on AliExpress, then remap the product or match the order with a new product URL. Refer to this guide here
PRODUCT_NOT_EXIST	The product is unavailable on AliExpress	Remap the product or match the order with a new product URL. Check this guide here
Place order error due to the system. Please try again later	The product is out of stock or no longer available on AliExpress	Remap the product or match the order with a new product URL. Check the guide here
Delivery method is not exist. Please a valid method	The product can't be shipped to your customer's location or the supplier’s warehouse is different from the one you selected	Verify on the AliExpress website if the supplier offers shipping to your customer’s country, then remap the AliExpress link with the variants and select the corresponding warehouse of the supplier
B_DROPSHIPPER_DELIVERY_ADDRESS_CPF_NOT_MATCH	Incorrect CPF/CEP Number	Double-check the CPF/CEP Number to meet the order requirements for due to AliExpress regulations and input the correct number in the Company field
AE-CHECKOUT-CHOICE-ITEM-BLOCK-DUE-TO-TAX	Some changes to price or tax at checkout	Check if the product is under AliExpress purchase restrictions (max. 1pcs/shopper) and if it can be shipped to your address. If it's not, reorder after an hour. Alternatively, change suppliers to proceed with your order immediately in this guide
Order Fail due to Skip/Stop progress	During order process, close the tab open or click skip/stop order while placing an order via extension	Check if the order has been created in AliExpress/Temu. If not, re-order this order
Map the corresponding order no. with each variant to continue paying	Order no. for each variant cannot be identified while the order is marked as Awaiting Payment in-app	Double-check the order no. in AliExpress and manually map the corresponding order no. or click 'Auto-map via Extension' for automatic updates
Buyer on blacklist	Creating numerous orders without completing payment on AliExpress can result in being blacklisted	Update the supplier by entering a new product URL, and continue placing orders as normal
Suspicious buyer error	AliExpress suspects fraudulent activity on this account	Reconnect your Zopi account to a new AliExpress account. Check the guide here
Invalid API key or access token	The API key connected to your CJ Dropshipping account has expired	Re-link Zopi with your CJ Dropshipping account to generate a new API key. Learn how to do it here

IMPORTANT NOTE: If none of the solutions above work for you, please get in touch with our expert for immediate support.

With the order issues resolved, you should now be able to place orders successfully again!

Curious to read more? Check out additional articles:

Fulfill Orders Automatically with the Zopi Chrome extension
Why I should not request fulfillment on Shopify?
Duplicate a Fulfilled Order on Shopify

For any issues or problems, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io

Updated on: 30/06/2024