Articles on: Order Center

Change a customer's shipping address before fulfilling the order

Some cases, after receiving an order in your Shopify store, the customer might contact you because they need to ship the order to a different address. That means you have to change the address before you fulfill order.

There are two methods that you can utilize to change the addresses on the orders:

On the Shopify admin
On the Zopi app

On the Shopify admin



 Kindly follow the steps below to change the new shipping address:

From your Shopify admin > Orders.

Click the order that you want to edit.



Click on the Three-dot icon and choose Edit shipping address.



Change the shipping address and click on Save.

On the Zopi app



You can edit the Customer's address information straight on the Zopi app.

Login to Zopi > Order Center > To Order tab.



Click on the Customer's name to start changing/correcting the information.



Click Save.

If you have any further concerns or issues, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io

Updated on: 04/04/2024

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