Articles on: Order Center

Enable order update emails on Shopify

In the case that you have got the tracking numbers from suppliers, you might send fulfillment notification emails to customers. With this concern, you can simply complete the following steps:

The Step-by-Step Guide



From your Shopify admin > Settings



Select Notification



Click Customer notifications.



Click the name of the notification that you want to change.

Order confirmation
Shipping confirmation
Shipping update

For details on Shopify’s notification templates, refer to this informative article.

Click Edit code.

Once done with settings, click Save.

Not sure if your email templates have been customized? Check out this guide for more info.

All done. After orders are shipped out, Zopi will synchronize tracking numbers from your supplier to Shopify and trigger the emails sent to customers.

NOTE: If you use a third-party app like Zopi and notice anything unusual, then there could be a conflict with custom code from a third-party app. Contact our Support team for assistance.

For any concerns or problems, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io

Updated on: 02/04/2024

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