Articles on: FAQs

How to create a staff account, and/or why does support team need it?

We do understand your concern about your confidential information, and somehow you do not want to share it to anyone else, thus we always do our best to check your issue without a staff account needed at first.

However, in some difficult situations where we need to investigate deeper, staff account is compulsory for us to understand your problem further, and find a way to fix it. Also, we do have a Privacy policy here, so please do not worry about leaking your valuable information.


Create a staff account to email: for us to log in and check your issue(s).

Make sure to give us Products, Apps, Theme (and Orders) access permission (Orders permission is needed if you have a problem with Zopi app) .


Go to Shopify dashboard > Settings > Users and Permission > Add Staff account.

Alternatively, read this official instruction from Shopify to create a staff account for us.

Enter a first name (FireApps), the last name (Support), and an email address for the new staff member, then send the invitation to us and let us know via the live chat support

That's all. 

Curious to read more? Check out additional articles:

What are the benefit of Collaborators?
Why do we need to access on your Products, Apps, Orders or Theme?
How can I get support from Shopify support team?

If you have any concerns or problems, please do not hesitate to contact us via the Live chat window on the right screen or email us via

Updated on: 01/07/2024

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