Articles on: FAQs

Why do we need to access on your Products, Apps, Orders or Theme?

There are some difficult situations to investigate your store deeper, and it`s the main reason why we need permissions to access your Products, Apps, Themes, and Orders information.

Theme: example of code where we need to access on your theme and investigate deeper to adjust it, so Theme permission is compulsory for us to understand your problem further, and find the way to fix it.

Apps: our app does not work correctly, and its setting is one of the main reasons for that, so we need to access its setting to check it.

Orders: It is needed if you have any problems with Ali Orders app in general, and your orders in particular.

Products: we need to check whether your products from Shopify are synced to our apps properly or not.

Importantly, we do understand your concern about your confidential information, we do have the Privacy policy here, so please do not worry about leaking your valuable information.

Curious to read more? Check out additional articles:

What are the benefit of Collaborators?
How to create a staff account, and/or why does support team need it?
Can I sync my product information from another Apps to your Zopi App?

If you have any concerns or problems, please do not hesitate to contact us via the Live chat window on the right screen or email us via

Updated on: 16/04/2024

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