What is the Shopify ‘Request fulfillment’ option?
In general, Zopi will synchronize orders with the PAID and UNFULFILLED statuses and assist in fulfilling orders with just a few clicks. However, Shopify has a Request Fulfillment button that might be tempting to click.
When you press Request Fulfillment, a request is sent to a third-party fulfillment service app like Zopi. This triggers the workflow, and the order status changes to Fulfillment in progress, indicating that the fulfillment request has been submitted but not yet fully processed.
If Zopi accepts the fulfillment request, this will be logged on your order’s Timeline. The order will be automatically checked for errors beforehand, and a corresponding tag will be added to notify you on Shopify:
The order tag reads Failed: Checking needed, go to the Order Center in Zopi and access the Needs Attention sub-tab under the Placement tab to check the Notice area for order issues and resolve them as suggested, then place the order with your suppliers as usual.
The order tag reads Placed: Payment needed, go to the Order Center in Zopi, access the Payment tab, hover over the selected order, and click Make the payment to pay for your suppliers.
After 24 hours, the request accepted status will be automatically canceled, and the order will revert to Unfulfilled if you have not completed the fulfillment process on Zopi.
Configure Order Processing Settings
Fulfill Orders Automatically with the Zopi app
If you have any further issues or problems, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io
When you press Request Fulfillment, a request is sent to a third-party fulfillment service app like Zopi. This triggers the workflow, and the order status changes to Fulfillment in progress, indicating that the fulfillment request has been submitted but not yet fully processed.
If Zopi accepts the fulfillment request, this will be logged on your order’s Timeline. The order will be automatically checked for errors beforehand, and a corresponding tag will be added to notify you on Shopify:
The order tag reads Failed: Checking needed, go to the Order Center in Zopi and access the Needs Attention sub-tab under the Placement tab to check the Notice area for order issues and resolve them as suggested, then place the order with your suppliers as usual.
The order tag reads Placed: Payment needed, go to the Order Center in Zopi, access the Payment tab, hover over the selected order, and click Make the payment to pay for your suppliers.
After 24 hours, the request accepted status will be automatically canceled, and the order will revert to Unfulfilled if you have not completed the fulfillment process on Zopi.
Curious to read more? Check out additional articles:
Configure Order Processing Settings
Fulfill Orders Automatically with the Zopi app
If you have any further issues or problems, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io
Updated on: 20/12/2024
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