How to solve order failed due to system errors?
If you see a message Re-order or contact us for support due to system errors , the product is out of stock or no longer available on AliExpress. This guide will provide you with clear steps to resolve this issue and ensure smooth order fulfillment.
Go to the Settings & Billing page to check if you’ve signed in to AliExpress and that it is linked to your Zopi account.
Click the product name in the order detail to open its AliExpress page. Set your desired destination as the “Ship to” option.
If this product is out of stock:
Return to the Order Center page, and click the chain icon in the Order Card.
Click Change in the Supplier’s product field in the Map supplier card.
Add a new supplier product link or click Find similar suppliers below the supplier product field to select your desired product from the result list.
Select the corresponding new supplier’s variant to match the store’s variants, then click Map .
Click Map once more to confirm.
Once done, re-order this order.
Now that the order issues are resolved, you should be able to place orders smoothly.
Order Failure Reasons and Solutions
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Fulfill Orders Automatically with the Zopi Chrome extension
If you have any further concerns or problems, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io
Steps
Go to the Settings & Billing page to check if you’ve signed in to AliExpress and that it is linked to your Zopi account.
Click the product name in the order detail to open its AliExpress page. Set your desired destination as the “Ship to” option.
If this product is out of stock:
Return to the Order Center page, and click the chain icon in the Order Card.
Click Change in the Supplier’s product field in the Map supplier card.
Add a new supplier product link or click Find similar suppliers below the supplier product field to select your desired product from the result list.
Select the corresponding new supplier’s variant to match the store’s variants, then click Map .
Click Map once more to confirm.
Once done, re-order this order.
Now that the order issues are resolved, you should be able to place orders smoothly.
Curious to read more? Check out additional articles:
Order Failure Reasons and Solutions
Fulfill Orders Automatically on Zopi
Fulfill Orders Automatically with the Zopi Chrome extension
If you have any further concerns or problems, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io
Updated on: 06/11/2024
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