Status of your ORDERS
Do you want to know how to manage your orders more efficiently and provide better updates to your customers? If so, you need to use Zopi, a useful tool that lets you check and track the order statuses of your dropshipping products.
In this article, learn more about:
Order statuses in Shopify
Order Statuses and Sub-Statuses in Zopi
So, let's dive in!
When you got new orders, the status on Shopify will be UNFULFILLED.
When the order has been shipped, the status on Shopify will be FULFILLED.
Placement orders are orders for which customer payments have synced from the sales channel (Shopify, WooCommerce). These orders can have two sub-statuses:
If an order contains two or more line items, a notification will be displayed to separate the line items if they have different statuses under the same order ID.
Payment orders are those that have been successfully placed to your suppliers but not yet paid. These orders successfully created from placement and source order ID is generated instantly when you place the order.
Shipment orders are orders that have been paid but not yet shipped out by your supplier. It features a minimalist tab that offers convenient real-time order tracking without needing to switch back to the supplier’s site. Here’s how it looks like:
Once a tracking code is generated, it will be automatically updated. Below are the different package sub-statuses on the Shipment. Read on to understand the meaning of each status.
Canceled orders are orders that have been canceled by your suppliers or sales channel (Shopify, WooCommerce).
You can reorder Canceled orders from both sources (AliExpress, Temu, CJ Dropshipping) and sales channels (Shopify, WooCommerce).
Refund orders are those that have awaited review and processing by Zopi's supplier when fulfilling by Zopi. The review will be conducted within one day, and if approved, the refund will be processed the following day. During this period, Zopi will update the refund status, allowing you to easily monitor your order's progress.
As you may know, we only synced information of your orders and product information via your Shopify store. So please help us to check carefully about the Order status on Shopify before checking in our app so you won't get confused.
Why is your order's status not changed to Order placed?
Cancel An Order
Cancel Fulfilment Request on Shopify
If your order has been showing correctly on Shopify, but NOT in our app, please let us know via the Live chat window on the right screen, or support@zopi.io so we can check for you.
In this article, learn more about:
Order statuses in Shopify
Order Statuses and Sub-Statuses in Zopi
So, let's dive in!
Order statuses in Shopify
When you got new orders, the status on Shopify will be UNFULFILLED.
When the order has been shipped, the status on Shopify will be FULFILLED.
Order Statuses and Sub-Statuses in Zopi
Placement orders are orders for which customer payments have synced from the sales channel (Shopify, WooCommerce). These orders can have two sub-statuses:
| Sub-Statuses | Explanation |
|---|---|
| Ready to order | Orders are ready to be placed immediately. |
| Needs attention | These errors occurred with AliExpress during the ordering/checking process. You need to fix the error before proceeding. Once the error is resolved, the ‘Place’ action will be enabled without reloading the page. |
If an order contains two or more line items, a notification will be displayed to separate the line items if they have different statuses under the same order ID.
Payment orders are those that have been successfully placed to your suppliers but not yet paid. These orders successfully created from placement and source order ID is generated instantly when you place the order.
Shipment orders are orders that have been paid but not yet shipped out by your supplier. It features a minimalist tab that offers convenient real-time order tracking without needing to switch back to the supplier’s site. Here’s how it looks like:
Once a tracking code is generated, it will be automatically updated. Below are the different package sub-statuses on the Shipment. Read on to understand the meaning of each status.| Sub-Statuses | Explanation |
|---|---|
| Awaiting Shipment | Orders with a tracking number will be marked as Fulfilled & automatically sync to Shopify |
| In transit | The package has been accepted and is on its way to its final destination |
| Pickup | The package has arrived at the nearest courier facility and is available for pickup |
| Delivered | The package has been delivered successfully |
| Expired | The package has been in transit for a long time and not yet delivered or didn’t return the tracking info |
| Failed | The carrier attempted to deliver the package but failed for some reason |
Canceled orders are orders that have been canceled by your suppliers or sales channel (Shopify, WooCommerce).
You can reorder Canceled orders from both sources (AliExpress, Temu, CJ Dropshipping) and sales channels (Shopify, WooCommerce).Refund orders are those that have awaited review and processing by Zopi's supplier when fulfilling by Zopi. The review will be conducted within one day, and if approved, the refund will be processed the following day. During this period, Zopi will update the refund status, allowing you to easily monitor your order's progress.
As you may know, we only synced information of your orders and product information via your Shopify store. So please help us to check carefully about the Order status on Shopify before checking in our app so you won't get confused.
Curious to read more? Check out additional articles:
Why is your order's status not changed to Order placed?
Cancel An Order
Cancel Fulfilment Request on Shopify
If your order has been showing correctly on Shopify, but NOT in our app, please let us know via the Live chat window on the right screen, or support@zopi.io so we can check for you.
Updated on: 20/12/2024
Thank you!