Status of your ORDERS
Do you want to know how to manage your orders more efficiently and provide better updates to your customers? If so, you need to use Zopi, a useful tool that lets you check and track the order statuses of your dropshipping products.
In this article, learn more about:
Order statuses in Shopify
Order Statuses and Sub-Statuses in Zopi
So, let's dive in!
When you got new orders, the status on Shopify will be UNFULFILLED.
When the order has been shipped, the status on Shopify will be FULFILLED.
New Orders: Orders are those for which the payment from your customers has synced from the sales channel (Shopify, WooCommerce) and is waiting to be placed with your suppliers.
Payment orders are those:
Shipment orders are orders that have been paid but not yet shipped out by your supplier. It features a minimalist tab that offers convenient real-time order tracking without needing to switch back to the supplier’s site. Here’s how it looks like:
Once a tracking code is generated, it will be automatically updated. Below are the different package sub-statuses on the Shipment. Read on to understand the meaning of each status.
Canceled orders are orders that have been canceled by your suppliers or sales channel (Shopify, WooCommerce).
* For Channel Canceled sub-status: Click View Order in the action area to be redirected to the order details from the corresponding channel (e.g., Shopify, WooCommerce).
* For Source Canceled sub-status: Select View Order in the action area to access the order details from the original source (e.g., AliExpress, Temu).
In case you want to remove an order so that it no longer appears in Zopi's Order Center listing, click the three-dot icon next to View Order, then select Archive Order. Finally, click Archive in the pop-up to confirm.
Refund orders are those that have awaited review and processing by Zopi's supplier when fulfilling by Zopi. The review will be conducted within one day, and if approved, the refund will be processed the following day. During this period, Zopi will update the refund status, allowing you to easily monitor your order's progress.
As you may know, we only synced information of your orders and product information via your Shopify store. So please help us to check carefully about the Order status on Shopify before checking in our app so you won't get confused.
Cancel An Order
Cancel Fulfilment Request on Shopify
In this article, learn more about:
Order statuses in Shopify
Order Statuses and Sub-Statuses in Zopi
So, let's dive in!
Order statuses in Shopify
When you got new orders, the status on Shopify will be UNFULFILLED.
When the order has been shipped, the status on Shopify will be FULFILLED.
Order Statuses and Sub-Statuses in Zopi
New Orders: Orders are those for which the payment from your customers has synced from the sales channel (Shopify, WooCommerce) and is waiting to be placed with your suppliers.
Payment orders are those:
| Sub-Statuses | Explanation |
|---|---|
| Payment Failed | Orders have been successfully placed with your suppliers but have not yet been paid |
| Paid - Awaiting Fulfillment | Orders that have been paid successfully await the tracking number |
Shipment orders are orders that have been paid but not yet shipped out by your supplier. It features a minimalist tab that offers convenient real-time order tracking without needing to switch back to the supplier’s site. Here’s how it looks like:
Once a tracking code is generated, it will be automatically updated. Below are the different package sub-statuses on the Shipment. Read on to understand the meaning of each status.
| Sub-Statuses | Explanation |
|---|---|
| Awaiting Shipment | Orders with a tracking number will be marked as Fulfilled & automatically sync to Shopify |
| In transit | The package has been accepted and is on its way to its final destination |
| Pickup | The package has arrived at the nearest courier facility and is available for pickup |
| Delivered | The package has been delivered successfully |
| Expired | The package has been in transit for a long time and not yet delivered or didn’t return the tracking info |
| Failed | The carrier attempted to deliver the package but failed for some reason |
Canceled orders are orders that have been canceled by your suppliers or sales channel (Shopify, WooCommerce).
* For Channel Canceled sub-status: Click View Order in the action area to be redirected to the order details from the corresponding channel (e.g., Shopify, WooCommerce).
* For Source Canceled sub-status: Select View Order in the action area to access the order details from the original source (e.g., AliExpress, Temu).
In case you want to remove an order so that it no longer appears in Zopi's Order Center listing, click the three-dot icon next to View Order, then select Archive Order. Finally, click Archive in the pop-up to confirm.
Refund orders are those that have awaited review and processing by Zopi's supplier when fulfilling by Zopi. The review will be conducted within one day, and if approved, the refund will be processed the following day. During this period, Zopi will update the refund status, allowing you to easily monitor your order's progress.
As you may know, we only synced information of your orders and product information via your Shopify store. So please help us to check carefully about the Order status on Shopify before checking in our app so you won't get confused.
Curious to read more? Check out additional articles:
Cancel An Order
Cancel Fulfilment Request on Shopify
Updated on: 14/03/2025
Thank you!