The shipping method is N/A on my order, how can I resolve this?

This situation may be coming from different reasons. Below, we will explore each of the potential reasons and provide a solution.

#	Reasons	Solutions
1	AliExpress has changed their API recently and this has affected our app's ability to crawl the shipping information from their site	Please choose to Order via Extension (Cash back) on our app to place your order directly on AliExpress. This will allow you to select the shipping method of your choice on their site and also connect your order with Zopi.
2	The supplier’s warehouse is different from the one you selected	Please remap the AliExpress link and select the corresponding to warehouse of the supplier.
3	The product can't be shipped to your customer location	Please verify on the AliExpress website if the supplier offers shipping to your customer’s country, then remap the AliExpress link with the variants. Refer to this guide for detailed instructions.

We hope everything goes smoothly from now on!

Curious to read more? Check out additional articles:

What to do when the shipping method is unavailable on order?
Troubleshooting Missing Mapping Data Issues
Orders not appearing on AliExpress

If you have any further issues or problems, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io

Updated on: 12/11/2024