In certain instances, you might find that product mapping data is missing in Zopi. This occurs when the product is missing a supplier link or the product is missing variants. Here, we'll discuss two mapping methods to resolve this issue.

Situation 1: The product is missing variants

Due to AliExpress product updates, some variants may go missing. You can simply remap the changed variants without the need to remap all variants.

Steps

Login to Zopi > Product Center > Mapped.

Hover over the product with the issue "Some variants are changed by supplier" and click Update Supplier.

Click Remap variant with current supplier.

Edit the product mapping:

Choose between Variant Group or Per Variant.

In the Select a variant drop-down menu, select the variants corresponding to the original variants and click Map.

Once done mapping, click Update on store.

Situation 2: The product is missing a supplier link

Steps

Login to Zopi > Product Center > Unmapped.

Hover on the Product Card of the product for which you want to remap and click Update Supplier.

Add a supplier product link in the search field.

Optional: If you lost the supplier product link, you can make use of the Find Similar Supplier feature, which provides quick results based on product research.

Edit the product mapping:

Choose between Variant Group or Per Variant.

Decide whether to keep or replace the current variants, content, and images of your product with the new supplier's.

Once done mapping, click Update on store.

Check this video for more context:

Curious to read more? Check out additional articles:

Learn How To Update Supplier
Place Order Failed - Explained
Fulfill Orders Automatically with the Zopi app


If you have any further concerns or problems, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io

Updated on: 29/10/2024