How to edit mapping for resolving specific orders?
Occasionally, you may encounter a scenario in Zopi where the product mapping data is lost, resulting in the error message Map product to a supplier and a failed order attempt. Follow the instructions below to solve this order issue.
Login to Zopi > Order center> Placement.
Access the Needs attention sub-tab.
Find the order with an error and click Remap next to the error message to quickly resolve the issue.
In the Pop-up, click Map.
In the Map supplier card, add a new supplier product link in the Supplier’s product field.
Select the corresponding new supplier’s variant to match the store’s variants, then click Map.
Click Map once more to confirm.
TIP: If you lost the supplier product link, you can make use of the Find Similar Supplier feature, which provides quick results based on product research.
You’ve done it! Now, you can place the order like you normally would.
IMPORTANT NOTE: This mapping method applies exclusively to individual orders. To ensure seamless fulfillment of future orders, it’s essential to map your products.
To avoid receiving the same error message in future orders, check here to learn how to update the supplier.
How to edit mapping for resolving product update issues?
Map Product to a Supplier with Better Profit Margins
Fulfill Orders Automatically on Zopi
If you have any further concerns or problems, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io
Steps
Login to Zopi > Order center> Placement.
Access the Needs attention sub-tab.
Find the order with an error and click Remap next to the error message to quickly resolve the issue.
In the Pop-up, click Map.
In the Map supplier card, add a new supplier product link in the Supplier’s product field.
Select the corresponding new supplier’s variant to match the store’s variants, then click Map.
Click Map once more to confirm.
TIP: If you lost the supplier product link, you can make use of the Find Similar Supplier feature, which provides quick results based on product research.
You’ve done it! Now, you can place the order like you normally would.
IMPORTANT NOTE: This mapping method applies exclusively to individual orders. To ensure seamless fulfillment of future orders, it’s essential to map your products.
To avoid receiving the same error message in future orders, check here to learn how to update the supplier.
Curious to read more? Check out additional articles:
How to edit mapping for resolving product update issues?
Map Product to a Supplier with Better Profit Margins
Fulfill Orders Automatically on Zopi
If you have any further concerns or problems, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io
Updated on: 12/11/2024
Thank you!