Articles on: Order Center

Status of your ORDERS

Do you want to know how to manage your orders more efficiently and provide better updates to your customers? If so, you need to use Zopi, a useful tool that lets you check and track the order statuses of your dropshipping products.


When you got new orders, the status on Shopify will be UNFULFILLED

When the order has been shipped, the status on Shopify will be FULFILLED


When you got the order from your customer, the order will be in Orders and right next to To Order section:

The order will be changed into Awaiting Payment after you click on Place Order and the Source order no. should be synced. Now you can click on "Pay now" to pay for your supplier on AliExpress:

After you pay for your supplier successfully, they will receive and prepare to ship your item out then the order will be moved to Awaiting Shipment. For even faster synchronization, simply click the ‘Sync Order Status’ button manually.

To be shown in Fulfilled, the tracking code on AliExpress Orders has been updated and your customer should have received the package and then it will be shown in this section:

Unsuccessful orders will be moved to the Fail section. Here, we will state the details reason for the error that caused the order not to be processed successfully. Please check the error mentioned to re-order your order or you can refer to this article to learn how to fix the error.

With orders that have been canceled and refunded on Shopify it will be shown in Cancelled section:

As you may know, we only synced information of your orders and product information via your Shopify store. So please help us to check carefully about the Order status on Shopify before checking in our app so you won't get confused.

Curious to read more? Check out additional articles:

Why is your order's status not changed to Order placed?
Cancel An Order
Cancel Fulfilment Request on Shopify

If your order has been showing correctly on Shopify, but NOT in our app, please let us know via the Live chat window on the right screen, or so we can check for you.

Updated on: 16/04/2024

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