Cancel An Order
If you run a Shopify store, you may need to cancel Shopify orders in various circumstances. However, you ONLY can cancel orders that have fulfillment status as Unfulfilled. To get a better picture of how to cancel an order on Shopify, check out the instructions below.
From your Shopify admin, go to Orders.
Select the order that you want to cancel.
Click on More Actions > Cancel Order.
Once you choose that option, the next popup will appear.
In the Refund payment section, choose how you want to refund the payment:
To issue a full refund now, select Now.
To issue a refund later, select Later.
NOTE: A refund can only be sent to the original payment method. If a customer no longer has access to that payment method, then they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.
In the Reason for cancellation drop-down menu, select the reason of order cancellation.
Optional: In the Staff note field, enter an internal note about the order cancellation.
Optional: To restock the refunded items to your inventory, select Restock inventory
Optional: To notify your customer about the order cancellation, select Send a notification to the customer.
Click on Cancel Order
However, when the order status is Fulfillment in progress on Shopify, there is no option for you to cancel the orders from the front end. In this case, you first need to cancel/revert the fulfillment request entirely. Please follow the details in this guide.
Hopefully, the instructions above have cleared up any confusion you had about canceling your order.
Duplicate a Fulfilled Order on Shopify
Fulfill Orders Automatically with the Zopi app
Fulfill Orders Automatically with the Zopi Chrome extension
For any further concerns or issues, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io
How to cancel an order on Shopify
Steps
From your Shopify admin, go to Orders.
Select the order that you want to cancel.
Click on More Actions > Cancel Order.
Once you choose that option, the next popup will appear.
In the Refund payment section, choose how you want to refund the payment:
To issue a full refund now, select Now.
To issue a refund later, select Later.
NOTE: A refund can only be sent to the original payment method. If a customer no longer has access to that payment method, then they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.
In the Reason for cancellation drop-down menu, select the reason of order cancellation.
Optional: In the Staff note field, enter an internal note about the order cancellation.
Optional: To restock the refunded items to your inventory, select Restock inventory
Optional: To notify your customer about the order cancellation, select Send a notification to the customer.
Click on Cancel Order
However, when the order status is Fulfillment in progress on Shopify, there is no option for you to cancel the orders from the front end. In this case, you first need to cancel/revert the fulfillment request entirely. Please follow the details in this guide.
Hopefully, the instructions above have cleared up any confusion you had about canceling your order.
Curious to read more? Check out additional articles:
Duplicate a Fulfilled Order on Shopify
Fulfill Orders Automatically with the Zopi app
Fulfill Orders Automatically with the Zopi Chrome extension
For any further concerns or issues, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io
Updated on: 13/11/2024
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