Articles on: Order Center

How to change a customer's shipping address before fulfilling the order

Some cases, after receiving an order in your Shopify store, the customer might contact you because they need to ship the order to a different address. That means you have to change the address before you fulfill order.

There are two methods that you can utilize to change the addresses on the orders:

1. On Shopify admin page.



 Kindly follow the steps below to change the new shipping address:

Go to the Shopify dashboard > Orders > Find the order > Click on the order to open a manage order window.



Click on the "..." and choose "Edit shipping address".



Change the shipping address and click on the "Save" button.

2. On the Zopi app



You can edit the Customer's address information straight on the Zopi app.

First, please go to the Orders and take a look at the outstanding orders that need fulfilling.



Then, click on the Customer's name to start changing / correcting the information.



You might find these articles interesting:

Getting the Order Tracking Code with AliExpress (AE) automatically
Status of your ORDERS
Auto Order Fulfillment with the Zopi app

If you have any further concerns or issues, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io

Updated on: 28/02/2024

Was this article helpful?

Share your feedback

Cancel

Thank you!