Articles on: FAQ

I Accidentally Fulfilled an Order on Shopify! How Can I Resolve That?

Please be aware that Zopi will only synchronize orders with the “paid” and “unfulfilled” status to the Orders Center page in the app. Then, we assist you fulfill orders with some simple clicks, saving you significant time and effort.

In case you have accidentally fulfilled an order on Shopify, you can resolve it by duplicating a new order through the following steps:

On your Shopify store, head over to the 'Orders' page > Select the order.



Click the More Actions dropdown and click the Duplicate option.



Remember to click on the “add discount’’ and add a 100% discount since your customer has already paid for the original one.



Then, click Mark as paid at collect item.



Head back to Zopi and refresh to see the duplicated order.

If you have any further issues or problems, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io

Updated on: 29/01/2024

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