Troubleshooting issues with Products
Why do Shopify products show Sold Out? Steps to resolve it
Is your Shopify store incorrectly displaying products as sold out? The most common cause is related to inventory location settings in Shopify stores. When you have products with multiple inventory locations, Shopify’s inventory stock can get confused and show the wrong number of available items. If you’re experiencing sold-out items on your Shopify store, there are a few things you can do to fix the situation. How to fix sold-out issues in Shopify Steps From your *Shopify adminFew readersHow can I look for products more effectively on Find Product page?
Our auto-suggest feature could help you find new alternatives or items you might not have previously considered. Trending keywords will appear in the Search box, making it easy and hassle-free to find what you're looking for. Additionally, searching for “pet” could also suggest “pet toys” and other pet-related items after typing. When you start searching for a product and it appears as an auto-suFew readersWhy can't I import products from Temu?
Sometimes, when you try to import products from Temu, you may encounter a message asking you to verify your account, followed by a "This item is sold out" status. This issue arises when Temu requests verification or confirmation of your account information. In such cases, you can solve this according some steps below: Steps Log out of your Temu account and log back in. Complete tFew readersHow to handle the product cost mismatches between Zopi and AliExpress?
Here are two ways to resolve this issue: 1. Double-check the shipping destination and edit the selling price directly on Zopi · 2. Activate the Tracking & Update feature. Continue reading to discover the step-by-step processFew readersWhat information will be imported along with my product?
The information will be contained with the product: 1. Product's Variants · 2. DescriptionFew readersWhy are my products not showing on my Shopify page?
There are a few possible reasons: 1. You tick the 'Push as Unpublish Product' option before uploading the product into Shopify · 2. Your products aren't set to be available in the Online Store. Once you have found out the reason, you could take steps to fix this case by making the product available online on ShopifyFew readersHow can I change the thumbnail of the product?
Step 1: Log into Zopi > Product Center > Imported products/ Listed products · Step 2: Click Edit product on the Product Card · Step 3: From the Product editor, access the Image section · Step 4: Click and drag to rearrange the image order · Step 5: Click Push to store/ Save & update on storeFew readersHow to edit your product information after pushing to Shopify store?
Step 1: Click on the product name or tap the pen symbol in List products (Mapped) · Step 2: Hit the Save & update on store button · Another possibility is from Shopify, you can edit some features such as Title, Description, Option, Variants, Images, etc,... and then click SaveFew readersCan I sync my product information from another Apps to your Zopi App?
When you switch from another App to our Zopi App to use, we basically sync all the information about your products from Shopify to our app. We are not getting any information directly from other Apps to our app. As long as that information is contained on Shopify, we will sync them to our app. Information synced to Shopify Shopify sync information to our app. Curious to read more? Check out additional articles: Seamlessly Migrate Your Store Products Using Product Copy (hFew readersHow to edit mapping for resolving product update issues?
In certain instances, you might find that product mapping data is missing in Zopi. This occurs when the product is missing a supplier link or the product is missing variants. Here, we'll discuss two mapping methods to resolve this issue. Situation 1: The product is missing variants Due to AliExpress product updates, some variants may go missing. You can simply remap the changed variants without the need to remap all variants. Steps Login to Zopi > Product Center > MappeFew readersTemu Sourcing FAQs
1. Can I dropship on Temu? The platform currently does not have policies regarding Temu dropshipping. It’s essential to consider this when dropshipping with Temu. To do so, you have to follow Temu’s rules and use their orange boxes to ship products from their platform. However, you can still use Temu for two main purposes: To identify trending products To source products as a supplier 2. Is Temu a reliable supplier for dropshipping? Yes. You can expect their products to have someFew readersHow to change currency in Shopify?
Step 1: From your Shopify admin, go to Settings · Step 2: Click Store details and scroll right down to the shop currency section · Step 3: In the Store currency section, click Three-dot icon, and then choose Change store currency · Step 4: In the Pop-up, select a new unit · Step 5: Click SaveFew readersHow to edit product prices in your Shopify?
Editing product prices in the Shopify Admin · Step 1: From your Shopify admin > Product page · Step 2: Click on the product name > Scroll down to the Variants section · Step 3: Edit the Price field and click Save · Editing product prices in Zopi · Step 1: Log into Zopi > Product Center > Listed products tab · Step 2: Click on the product name or tap the pen symbol in the actions area · Step 3: Scroll down to the Variants listing section and edit the Selling Price field · Step 4: Click on Save & update on storeFew readers
Troubleshooting issues with Orders
What to do if you get the Shopify error 'Shipping not available for the selected address'?
There's a few reasons this could be happening, but it's often caused by the way shipping has been set up. To resolve this issue, you'll need to check a few different settings and configurations within your Shopify admin: 1. Check Your Shipping Settings · 2. Verify Shipping Profiles · 3. Review Market Settings · 4. Check Shipping Zones and RatesFew readersHow do I get custom packaging for AliExpress Dropshipping?
One of the simplest methods is to message directly your supplier in AliExpress and agree on the packaging. Once you have found the supplier that you are happy with, you can collaborate with them. However, remember to keep these things in mind...Few readersHow to create a test order on Shopify?
If you are still very new to dropshipping or Zopi, you may doubt how to process orders with Zopi successfully. Or you need to place an order on behalf of your customer. For those cases, you can follow the steps below to create a test order on Shopify. How to create a test order on Shopify Steps Login to Shopify Orders . Click Create order at the top right of the Orders page. (https://storage.crisp.chat/users/helpdesk/website/6387e1136db7f00/frame-501tqplbjFew readersHow to edit mapping for resolving specific orders?
Occasionally, you may encounter a scenario in Zopi where the product mapping data is lost, resulting in the error message and a failed order attempt. Follow the instructions below to solve this order issue. Steps Login to Zopi Order centerPlacement. Access the Needs attention sub-tab. Find the order with an error and click Remap next to the error message to quickly resolve the issue. In the Pop-up, cliFew readersWhat to do when the shipping method is unavailable on order?
One common issue you bring to us is when placing orders to AliExpress. This typically means the product can’t be shipped to your customer’s location. Continue reading for a solution. Steps Login to Zopi Order center Placement. Access the Needs attention sub-tab. Find the order with an error and click Change source next to the error message to quickly resolve the issue. In the Pop-up, cliFew readersHow to make sure orders are not auto-fulfilled by Shopify?
If you want to fulfill orders automatically on Zopi, make sure that Automatically fulfill the order's line items isn't selected in your Shopify settings. Steps From your Shopify admin, go to Settings General. Find the Order processing section. Under the heading After an order has been paid, select Do not automatically fulfill any of the order's line items. Click Save. (https://storage.crisp.chat/users/helpdesk/website/6387e1136db7f00/group-Few readersHow to solve order failed due to Skip/Stop progress?
Is this error occurring when you try to place an order via extension? The error message occurs when the order process is interrupted, either by closing the tab or clicking Stop progress while placing the order to Temu. Follow the instructions below to solve this order issue. StepsFew readersHow to solve order failed due to system errors?
If you see a message , the product is out of stock or no longer available on AliExpress. This guide will provide you with clear steps to resolve this issue and ensure smooth order fulfillment. How to solve order failed due to system errors Steps Go to the Settings & Billing page to check if you’ve signed in to AliExpress and that it is linked to your Zopi account. Click the product name in the order deFew readersWhat's the difference between 'Fulfill by Source' and 'Fulfill by Zopi' features?
The difference between Fulfill by Source and Fulfill by Zopi lies in how the order fulfillment process is handled: Fulfill by Source This option allows you to place orders directly with suppliers like AliExpress, CJ Dropshipping, or Temu. When you select Fulfill by Source, Zopi will automatically fill in the customer's information and add products to the cart on the source site. After you pay for suppliers successfully, they will handle packaging and shipping. Zopi will thenFew readersHow to fix failed orders missing phone number due to AliExpress Regulations?
How to fix failed orders in Zopi · Step 1: Login to Zopi > Order center · Step 2: Access the Failed tab and select the order · Step 3: In the order details page, click on Edit customer info · Step 4: In the Tel box, enter the customer's phone number · Step 5: Click Save and then reorderFew readersHow to get the Order Tracking Code with AliExpress automatically?
All the tracking codes of your orders will be synced in real-time with your AliExpress accountFew readersWhat is the Shopify ‘Request fulfillment’ option?
In general, Zopi will synchronize orders with the PAID and UNFULFILLED statuses and assist in fulfilling orders with just a few clicks. However, Shopify has a Request Fulfillment button that might be tempting to click. When you press Request Fulfillment, a request is sent to a third-party fulfillment service app like Zopi. This triggers the workflow, and the order status changes to Fulfillment in progress, indicating that the fulfillment request has been submitted but not yeFew readersThe shipping method is N/A on my order, how can I resolve this?
This situation may be coming from different reasons. Continue reading to explore each of the potential reasons and provide a solutionFew readersOrders not appearing on AliExpress
If you can't see everything you have orders on your AliExpress account: 1. Maybe your link to AliExpress has expired · 2. Login to the wrong AliExpress account · 3. Order placed to a different AliExpress account. Keep reading our tips and put them into practiceSome readersAdmitad account FAQs
For Admitad account users, especially those who are beginners, you might encounter difficulties with account registration and usage. Here’s a compilation of Q&A to assist you with any issues. Q1: I already have an Admitad account I was using with XXX, do I need to create a new one? A: The answer is yes, you’ll need to create a completely new Admitad account using this link: https://store.admitad.com/en/promo/?ref=59gbho08n4. A new account is required because Zopi uses a different techFew readers
General questions and issues
How to contact AliExpress suppliers?
In the AliExpress purchase process, one of the most important points for everything to go well is the communication with the supplier. This guide will detail how to contact with AliExpress suppliers yourself and what to do when they don't reply for a while. How to contact the supplier yourself via message Go to AliExpress website. Look for a specific product and click on it to access the product page. Scroll down to find the Message button locatFew readersHow to fix the error message 'Store already has owner'?
Are you experiencing this error when attempting to log in to the Zopi Web app? Cause of this error The Zopi app is currently optimized for Shopify. Upon creating a Zopi account on Shopify, a virtual email address is automatically generated for you. This allows you to use a custom domain name (e.g., JVwqKnqT1716526591@aho.app) within the Embedded App. (https://storage.crisp.chat/users/helpdesk/wFew readersHow to Get SKU, GTIN, Barcode Numbers for Dropshipping?
Before we start with the way to get SKU, GTIN, Barcode Numbers, it's important to understand what each of these terms means: 1. SKU (Stock Keeping Unit) SKU is an internal code used by the retailer to track inventory. As each product will have a unique SKU code, it will be easier to distinguish it from other products. Hence, it makes inventory management and tracking much easier than before.Few readersI've Subscribed to Dropship Partners: How Do I Use It?
Dropship Partners delivers 1-on-1 exclusive guidance for learning everything about dropshipping. Meet your 1-to-1 dropship partner to ask any specific question about trending products, high-quality sourcing, and store optimization. With just a few simple steps to submit your request, you will be given personalized advice to elevate your dropshipping strategy. How to Submit Your Request Method 1: Fill Out Your Needs Post-Purchase After your payment is successfully charged, a survey foFew readersWhat will happen when you uninstall and re-install our Zopi app?
UNINSTALL The data will be available for Free users for 90 days, and for Paid users, the data will remain in storage even after they switch back to the Free plan. RE-INSTALL Old data and all changes (for e.g. new orders along the flow of sync order) from the uninstalled date will be synced from Shopify automatically to Zopi. For old/current Paid users who have chosen Paid plans before, the app will ask to re-authenticate the charge when they have re-installed. CuriousFew readersDoes our app integrate with another source more than AliExpress, like Alibaba, Amazon, etc. ?
No, the Zopi app currently sources products exclusively from AliExpress, Temu, and CJ DropshippingFew readersHow can I get support from Shopify support team?
In order to get support from the Shopify support team, please follow this support link: https://help.shopify.com/enFew readersWhat are the benefit of Collaborators?
Our support again can use it to log in, and our access to your store can be set to expire · Collaborators also don't count towards your staff limit...Few readersWhy do we need to access on your Products, Apps, Orders or Theme?
There are some difficult situations to investigate your store deeper, and its the main reason why we need permissions to access your Products, Apps, Themes, and Orders information. Theme: example of code where we need to access on your theme and investigate deeper to adjust it, so Theme permission is compulsory for us to understand your problem further, and find the way to fix it. Apps: our app does not work correctly, and its setting is one of the main reasons for that, so we nFew readersHow to create a staff account, and/or why does support team need it?
We do understand your concern about your confidential information, and somehow you do not want to share it to anyone else, thus we always do our best to check your issue without a staff account needed at first. However, in some difficult situations where we need to investigate deeper, staff account is compulsory for us to understand your problem further, and find a way to fix it. Also, we do have a Privacy policy here, so please do not worry about leakiFew readers