Some cases, after receiving an order in your Shopify store, the customer might contact you because they need to ship the order to a different address. That means you have to change the address before you fulfill order.

There are two methods that you can utilize to change the addresses on the orders:

On the Shopify admin
On the Zopi app

On the Shopify admin

 Kindly follow the steps below to change the new shipping address:

From your Shopify admin > Orders.

Click the order that you want to edit.



Click on the Three-dot icon and choose Edit shipping address.



Change the shipping address and click on Save.

On the Zopi app

You can edit the Customer's address information straight on the Zopi app.

Login to Zopi > Order Center> Placement.

Access Ready to order tab, navigate to the selected order, and click on the dropdown arrow next to the customer’s name.


In the customer information form, start changing/correcting the information.


Click Save for new changes.

Curious to read more? Check out additional articles:

Fulfill Orders Automatically with the Zopi app
Fulfill Orders Automatically with the Zopi Chrome extension
Enable order update emails on Shopify

If you have any further concerns or issues, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io

Updated on: 11/11/2024