Zopi consistently strives to simplify the order fulfillment process. However, things do not always turn out how they should be. It is important to know some of the most common errors happening when you place orders on Zopi. Here's a compiled list of the errors that you may encounter and how to resolve them:

Incorrect shipping information. Update
Item is not available. Remap
{Source} doesn’t ship to {country}. Change source
Order failed STOP_PROGRESS. Please contact our support or visit our Help center
Order failed Invalid API key or access token. Please contact our support or visit our Help center
B_DROPSHIPPER_DELIVERY_ADDRESS_CPF_NOT_MATCH
AE-CHECKOUT-CHOICE-ITEM-BLOCK-DUE-TO-TAX
Buyer on blacklist
Suspicious buyer error

Let’s find out!

Incorrect shipping information. Update

Reason

Some or all of the required customer information, including phone numbers and fields marked with an asterisk, is incorrect or missing due to AliExpress regulations.

Solution

To resolve this issue, please make sure to do all of the following:

Find the order with an error in the Needs attention sub-tab under the Placement tab and click Update next to the error message to resolve the issue quickly;

In the Pop-up, fill in all required information, including the phone number and fields marked with an asterisk;

Click Save for new changes;

Once done, click Place to proceed with this order.

Check the list to learn which countries you should meet the order requirements for due to AliExpress regulations or customs clearance rules. Learn how to fix failed order missing phone number due to AliExpress Regulations

Item is not available. Remap

Reason

The product mapping data is lost; either the supplier’s URL link is not available, or the variants are missing.

The product is unavailable on AliExpress.

Solution

To resolve this issue, please make sure to do all of the following:

Find the order with an error in the Needs attention sub-tab under the Placement tab and click Remap next to the error message to quickly resolve the issue.

In the Pop-up, click Map.

In the Map supplier card, add a new supplier product link in the Supplier’s product field.

Select the corresponding new supplier’s variant to match the store’s variants, then click Map.

Click Map once more to confirm.

Once done, click Place to proceed with this order.

Learn how to link your AliExpress account and edit the mapping for a special order.

IMPORTANT NOTE: This mapping method applies exclusively to individual orders. To ensure seamless fulfillment of future orders, it's essential to map your products .

{Source} doesn’t ship to {country}. Change source

Reason

The supplier’s warehouse is different from the one you selected.

Solution

To resolve this issue, please make sure to do all of the following:

Find the order with an error in the Needs attention sub-tab under the Placement tab and click Change source next to the error message to resolve the issue quickly;

In the Pop-up, click Map;

In the Map supplier card, click Change and add a new supplier product link click Find similar suppliers below the supplier product field to select your desired product from the result list;

Select the corresponding new supplier’s variant to match the store’s variants, then click Map;

Click Map once more to confirm;

Once done, click Place to proceed with this order.

Order failed STOP_PROGRESS. Please contact our support or visit our Help center

Reason

During order process, close the tab open or click skip/stop order while placing an order via extension

Solution

To resolve this issue, please make sure to do all of the following:

Open the AliExpressTemu website and log in to your account;

Navigate to the ‘Your orders’ section to verify if the order has been created in AliExpress/Temu;

If the order does not appear in AliExpress/Temu, return to the  Order Center >  Placement > Needs attention > Place to re-order this order.

Learn how to solve order failed due to Skip/Stop progress and place orders via Zopi chrome extension

Order failed Invalid API key or access token. Please contact our support or visit our Help center

Reason

The API key connected to your CJ Dropshipping account has expired.

Solution

To resolve this issue, please make sure to do all of the following:

Go to the Settings & Billing page and disconnect the CJ Dropshipping account from Zopi;

Connect your CJ Dropshipping account to Zopi again to generate a new API key;

Return to Order Center, find the order with an error in the Needs attention sub-tab under the Placement tab, and click Place to proceed with the order.

Learn how to link Zopi with your CJ Dropshipping account

B_DROPSHIPPER_DELIVERY_ADDRESS_CPF_NOT_MATCH

Reason

Incorrect CPF/CEP Number

Solution

To resolve this issue, please make sure to do all of the following:

Check if the CPF/CEP Number your customer provided to meet the order requirements for due to AliExpress regulations;

Input the correct number in the Company field and then re-order this order.

Check the list to learn which countries you should meet the order requirements for due to AliExpress regulations or customs clearance rules. Learn how to edit the customer's shipping address on the order

AE-CHECKOUT-CHOICE-ITEM-BLOCK-DUE-TO-TAX

Reason

Some changes to price or tax at checkout

Solution

To resolve this issue, please make sure to do all of the following:

Click on the product name on the order details on the Order Card to redirect to AliExpress and check if the product is under AliExpress purchase restrictions (max. 1pcs/shopper);

Select your desired destination as the "Ship to" option to check if it can be shipped to your address;

If the product has no AliExpress purchase restrictions and it can be shipped, reorder after an hour.

If not, the fastest way is to change the supplier product link with a new one. Go back where you left off Zopi, then click the chain icon on the order detail. Enter the corresponding product URL in the Supplier's product field. Once done with mapping, re-order this order.

Learn how to edit mapping for resolving specific failed orders .

Buyer on blacklist

Reason

Creating numerous orders without completing payment on AliExpress can result in being blacklisted.

Solution

To resolve this issue, please make sure to do all of the following:

Open the AliExpress website and create a new AliExpress account;

Go to the Settings & Billing page, disconnect your current AliExpress account and connect the new one to Zopi.

Return to Order Center and place the order again.

Learn how to switch your AliExpress account .

Suspicious buyer error

Reason

AliExpress suspects fraudulent activity on the account

Solution

To resolve this issue, please make sure to do all of the following:

Go to the Settings & Billing page and disconnect your current AliExpress account from Zopi;

Log into a new AliExpress account and link it to Zopi;

Return to Order Center  and place the order again.

Learn how to switch your AliExpress account .

IMPORTANT NOTE:
* If you encounter an error not listed above, try to Order via Extension. If that also fails, manually place the order on the source site and then update the order number copied from the source in Zopi.
* If none of the solutions above work for you, please get in touch with our expert for immediate support.

With the order issues resolved, you should now be able to place orders successfully again!

Curious to read more? Check out additional articles:

Fulfill Orders Automatically with the Zopi Chrome extension
Why I should not request fulfillment on Shopify?
Duplicate a Fulfilled Order on Shopify

For any issues or problems, please do not hesitate to contact us via the Live chat window on the right screen or email us via support@zopi.io

Updated on: 22/11/2024